While working as a humanitarian aid worker in March 2020, Kloe became infected with COVID-19 and lost her sense of taste and smell. She was left with parosmia (a distorted sense of taste and smell) and was unable to enjoy the majority of products on the high street. This sparked her curiosity about why products smell and feel the way they do. She embarked on a journey of research into the olfactory system and ended up creating her own skincare products for people with parosmia, which she launched under the name KZ Organics.